Terms
and Conditions
Our training runs with small group sizes in order to ensure the intimate quality of training we offer and cancellations can have a large impact. Therefore we have to honour our Terms & Cancellation policy - it is the only way for us to keep our training viable and offering you the quality training and experience you deserve. However, we know balancing your life as an actor is difficult and we will always do our best to support you.
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But between us?
Here’s what we really think:
Just commit.
Stick it in your diary.
Treat it like a non-negotiable - because it is.
This work has the power to change how you show up in every audition, on every set, and in your day-to-day life. It’s not a casual weekend plan - it’s an investment in your craft, your confidence, and your future.
Back yourself, it'll be worth it.
1. Booking
1.1 A completed booking form and payment (deposit or full amount) are required to reserve your place.
1.2 If payment is not received within 24 hours, your place will be automatically released.
1.3 By booking you agree that all information provided is accurate and that you have read and agree to:
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Both Feet Terms & Conditions
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Both Feet Safe Space Policy
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Both Feet Participation & Coaching Agreement
2. Payments
2.1 Instalments: Unless stated, you may choose a 3- or 6-month instalment plan. Bespoke plans may be agreed at our discretion.
2.2 In some cases, paying in instalments increases the total cost.
2.3 If any instalment fails, the full outstanding balance becomes immediately due.
2.4 Failure to pay will result in immediate suspension of your place and Both Feet will pursue the outstanding fees.
3. Cancellations by You
3.1 Retreats
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10+ weeks ahead: Full refund minus 8% service fee
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8–10 weeks ahead: 50% refund
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0–8 weeks ahead: No refund
3.1.1 Instalment plans must still be honoured; refunds are based on the total course fee, not what has been paid so far.
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3.2 Day Classes
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4+ weeks ahead: Full refund minus 8% service fee
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0–4 weeks: No refund
3.2.1 You may request to transfer your place or receive class credit if we can fill your space.
3.2.2 Replacement participants must be approved by Both Feet.
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4. Transfers & Class Credits
4.1 Transfers and credits are offered at our discretion and only if we can fill your space.
4.2 A transfer may be used once and must be within 12 months.
4.3 A transfer or class credit creates a new contract and is not eligible for refunds.
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5. Cancellations by Both Feet
5.1 If Both Feet must cancel an event, you may choose a full refund or a place on the next course.
5.2 Once you accept a new date in writing, the usual T&Cs apply.
5.3 We cannot be liable for your travel, accommodation or other costs. We strongly advise flexible or refundable arrangements and/or travel insurance.
5.4 In the event of circumstances beyond our control (weather, illness, venue issues, safety concerns), we may postpone rather than cancel.
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6. Conduct & Removal
6.1 You must notify us of lateness or absence before the class begins. Persistent non-communication may result in removal without refund.
6.2 Both Feet reserves the right to terminate your participation if behaviour is deemed disruptive, unsafe or in breach of the Safe Space Policy.
6.3 If you are removed due to conduct concerns, no refund will be issued.
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7. Health, Safety & Medical Responsibility
7.1 You are responsible for seeking medical advice if you have any condition that may affect your ability to participate.
7.2 You must disclose relevant injuries, mental health considerations, or medical information on your booking form.
7.3 You must update us if your health status changes before or during training.
7.4 By booking, you confirm that you can take responsibility for your physical, mental and emotional wellbeing during the course.
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8. Outdoor & Off-Site Activities
8.1 Some elements of Both Feet Retreats may take place outdoors, including gentle walks, time in nature, fireside meals and optional cold-water dips. These are voluntary wellbeing activities, not guided adventure sessions.
8.2 Both Feet / Stephanie Morgan is not an outdoor instructor, mountain leader or open-water coach. Participation is entirely at your own risk.
8.3 You are responsible for suitable clothing, footwear, hydration and safety during any outdoor element.
8.4 Adventure-based sessions delivered by third-party providers (e.g., hikes with Ant, SUP sessions, Bearded Men Adventures, activities at The Forge) are fully insured by those providers, who are responsible for your safety for the duration of their activity.
8.5 Both Feet accepts no liability for injuries, accidents or incidents that occur during voluntary outdoor activities.
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9. Liability & Insurance
9.1 Both Feet carries public liability insurance for practitioner-led training inside the studio.
9.2 This insurance does not cover activities involving water, moorland terrain, or fire-related outdoor experiences, which are optional and at your own risk.
9.3 Both Feet is not liable for loss or damage to your personal property.
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10. Session Locations & Transport
10.1 Some sessions may take place in outdoor locations near the studio.
10.2 You are responsible for your own travel to any off-site session unless otherwise stated.
10.3 Where car sharing is suggested, Both Feet is not responsible for arrangements or insurance between participants.
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11. Credit & Professional Use
11.1 You may list Both Feet training on your CV, Spotlight or other platforms only if you complete all required hours.
11.2 Misrepresentation of training may result in us requesting correction or removal.
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12. Photography
12.1 Photos may be taken during the retreat/training by Both Feet staff or participants, including during outdoor activities, group moments, meals, and informal or personal exchanges.
12.2 Unless someone clearly says otherwise in the moment, it is assumed that any photo shared within the retreat group (e.g. WhatsApp, shared albums, group chats) may also be used by Both Feet for documentation or promotional purposes.
12.3 If you prefer a specific photo not to be used or shared outside the group, you are encouraged to say so at the time. This will always be honoured without question.
12.4 There may be moments during the retreat where Steph clearly states that a photo or video is “for the room only”. In these cases, participants agree not to share the image or any content from that moment externally.
12.5 If you have a general preference not to appear in photos at all, you must email Steph before the retreat begins. This will be fully respected.
12.6 Participants may not use images of other participants for their own public or commercial use without consent.
13. Agreement
By booking, you confirm that you have read, understood and agree to adhere to these Terms & Conditions, the Safe Space Policy, and the Participation & Coaching Agreement.